How do I place an order?

t's easy. First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.

When viewing the entire contents of your cart clicking on the Proceed to Checkout button at the bottom of the page will take you to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue shopping as a Guest.

Phone/Fax Orders: You can also place your order by calling us at 800-967-6696 or by faxing us at 630-527-1516.

How do I redeem my gift card online?

It’s easy. Make your selections and proceed to Checkout as usual. On the Payment page, enter your Gift/Shop Card Number and PIN located beneath the scratch-off area on the back of the card. Then click Apply Gift Card.

If you have more than one Gift/Shop Card, enter the information for each card you wish to use. Our system will perform the appropriate calculations.

Please Note: Gift/Shop Cards may be used in combination with a credit card to complete your transaction.

How do I pay for my purchase?

We accept a variety of payments including PayPal, Masterpass, MasterCard, Visa, Visa Checkout, American Express, AmEx Express Checkout, Optima, NOVUS (Discover Network), the Crate and Barrel Credit Card, and Crate and Barrel Gift/Shop Cards.

If I purchase an item from a gift registry, how soon will the gift registry be updated with my purchase?

Within 15 minutes.

What gift options are available?

During Checkout, you will be offered the option of packaging your gift in our distinguished black and white gift box with Crate and Barrel grosgrain ribbon. At $5.50 per gift box, you can choose one box for all items or individual boxes for each item. Certain items do not qualify for gift boxing, including Outlet, oversized and heavy items. However, we will gladly enclose a gift message free of charge with any order. And don’t worry, none of our items ship with price tags or pricing information. In fact, as a courtesy, any item(s) selected for a gift box or with a gift message will not have prices displayed on the packing slip.

We take great care in packing each item. Each gift box is carefully packed in a standard Crate and Barrel shipping box so it arrives in good condition. If no gift box is selected, most items will still ship in a shipping box at no extra charge.